Internet store rules

INTERNET STORE RULES OF

KOM-Bizuteria.pl

 

 

 

§1

General

 

1. The Internet store [“Store”] engages in retail selling via the Internet pursuant to the present set of rules [“Rules”].

2. The owner of the Store is based in Poland, Gdańsk, Wenus 37F , NIP: 5840101734, REGON: 190137480, tel. 601687910, email address: kom@kom-bizuteria.pl.

3. The Rules are an integral part of the contract of sale concluded with the Customer.

4. The conclusion of a contract of sale is conditional on the Customer’s accepting the Rules.

5. Prices given in the Store are gross prices (they include VAT).

6. The goods available from the Store are new and free of physical and legal defects.

 

§2

Orders

 

1. Orders can be placed in the following manner:

a) using the form available on the Store’s website,

b) by e-mail to the address available on the Store’s website,

c) by telephone on the numbers intended for the placing of orders, available on the Store’s website on the Contact tab.

2. A condition for the fulfilment of an order is that the Customer supply data making it possible to verify the Customer and the recipient of the goods. The Store confirms acceptance of an order by e-mail or telephone. The Store has the right to refuse to accept an order, to restrict the method of payment or demand an advance payment, if the order gives rise to justified doubts as to the accuracy and reliability of the data supplied or the method of payment.

3. The parties are bound by the information given on the Store’s website next to the purchased product at the time of placement of the order, in particular the price, product description, product features, elements included in the set, and time and method of delivery.

4. The information on the Store’s website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by the Store.

 5. In the event that the data provided is not complete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the order.

 

§3

Payments

 

1. You use any method of payment available on “Methods of payments” tab on the store website.

2. Shipping prices are specified in the delivery price list and in the shopping cart window after choosing the delivery option.

3. The giving up of goods is conditional on payment for the goods and shipping.

 

§4

Dispatch of goods

 

1. The Store sends ordered goods through delivery firms (e.g. the Polish Post Office or a courier firm).

2. In case of a payment card payment a lead time shall be counted from the date of a positive authorization of transaction by bank.

3. In case of payment by any method other than cash on delivery, the time until dispatch is lengthened by the period between the placement of the order and the date on which the due amount is credited to the Store’s bank account.

4. Shipping ordered goods takes place on weekdays from Monday to Friday until 16.00 (4 p.m.)

 

§5

Customer complaints

 

1. A customer complaint is accepted on the basis of the Customer’s presentation of proof of purchase of the goods (till receipt or VAT invoice).

2. If the goods are not in accordance with the contract, the Customer should send the defective goods back to the Store together with a description of the defects.

3. The Store will take a decision on a Customer complaint within 14 working days of the time when the goods are returned together with a description of the defects. If verification of the defects requires an expert’s opinion or representative of the manufacturer of the goods, the time available for the Store to take a decision is extended by the time taken for the Store to obtain such an opinion.

4. If the resolution of a justified complaint involves sending a new product to the Customer or remedying the defects, the costs of delivery will be paid by the Store.

5. Individual settings of the Customer’s computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.

6. Correct complaint should consist of at least:

  • name, surname, address, email address of the Buyer,
  • the date of conclusion of the Agreement constituting the basis complaint,
  • the subject of the complaint with an indication of Buyers request,
  • all the circumstances justifying the complaint,
  • If any information is missing the Seller will contact the Buyer who is filing the complaint to supplement the missing information

 

§6

Right to renounce the contract

 

1. Pursuant to the Act of 30 May 2014 on Consumers Laws, the Customer has the right to renounce the contract.

2. The right to renounce the contract is effective if the Customer makes a declaration of renunciation to the Store within 14 days of collecting the goods.

3. The Customer shall return the goods to the Store within 14 days of making the declaration of renunciation of the contract. The returned goods should be intact, meaning in particular that they should be complete, without signs of use. The costs of delivery are paid by the Customer.

4. Within 3 working days of receiving the package, the Store will check the state of the returned product.

5. Within 14 days of renouncing the contract the Store will repay the Customer the amount the Customer paid for the goods and delivery costs, while customer agrees to pay shipping costs of the goods to the Seller. The Customer should indicate the bank account number to which the repaid amount is to be transferred.

6. Should the Customer breach the conditions laid down in paragraphs 2 and 3 above, the declaration of renunciation will be void, the goods are not returnable and the Store will not refund the paid amount to the Customer.

 

§7 

Protection of privacy

 

1. The administrator of personal data provided by the Buyer when using the Store is the Seller.

2. The Buyer's personal data are processed mainly on the basis of a contract and for its implementation, according to the rules defined in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store. You can view our Privacy Policy here https://www.kom-bizuteria.pl/privacy-policy

 

 

§8

Intellectual property

 

It is not permissible to use any materials published on the Store’s website (including photographs and descriptions of goods) without the Store’s written consent.

 

§9

Effective date and changes to the Rules

 

1. The Rules shall come into effect as of the day on which they are published on the Store’s website.

2. The Store reserves the right to make changes to the Rules, which shall come into effect as of the day on which they are published on the Store’s website. Contracts concluded prior to a change to the Rules shall be subject to the version of the Rules effective on the date on which the Customer placed the Order.

up
Shop is in view mode
View full version of the site
Sklep internetowy Shoper Premium